Author: Amy Belden

Information Technology Services (ITS) is excited to announce the launch of the Duo three-digit feature to the existing Duo mobile app system to enhance the security of Wichita State resources.

Per Information Security requirements, beginning on Feb. 4, all employees utilizing the Duo mobile app will be required to use Duo three-digit process when authenticating to access WSU online resources. The Duo three-digit process strengthens the protection of your personal and university data from unauthorized access.

How it works:

• After entering your myWSU ID and password, you will be prompted to authenticate your identity. By choosing the Duo mobile app, you will be required to enter the three digits listed on the screen into the Duo app on your mobile device.
• SMS and phone call authentication processes will not change.

For questions, contact ITS Help Desk at 316-978-4357, option 1, or helpdesk@wichita.edu.

WSU’s Information Technology Services (ITS) department, including the Technology Help Desk, will close at noon Thursday, Dec. 19.

The office will return to regular business hours Friday, Dec. 20.

WSU’s Information Technology Services (ITS) department, including the Technology Help Desk, will close at noon Thursday, Dec. 19.

The office will return to regular business hours on Friday, Dec. 20.

Information Technology Services (ITS) has a Tech Help Desk located in Shocker Success Center (SSC) for current Wichita State students.

The SSC Tech Help Desk is available to support students on personal devices. In addition to general Help Desk support, services will include:

• Hardware diagnostics
• University owned software installations and troubleshooting
• Providing loaner Chromebooks
• Limited malware removal

The SSC Tech Help Desk is located on the third floor of the Shocker Success Center, Room 320.

Contact information:

Technology Help Desk:

316-978-4357, option 1 | helpdesk@wichita.edu

Help Desk phone hours:

• Monday-Friday: 8 a.m.-6 p.m.
• Saturday: 9 a.m.-6 p.m.
• Sunday: Closed

Help Desk office hours:

Shocker Success Center, Room 320

• Monday-Friday: 8 a.m.-5 p.m. – Student issues

Book time with Tech Help Shocker Success Center

Need technical help with your computer? Check out the new and improved ITS Desktop Support site (wichita.edu/desktoptickets). By using this resource, you will gain easy access to create tickets for computer repair, as well as useful links and a news section with updates on system status.

A shortcut to this site will be sent to the desktop of your WSU computer on Nov. 19 for easier access. Simply click on the shortcut labeled “Computer Support Ticket” on your desktop, and your default browser will launch the site. Note: You will be asked to sign in if you are using a browser other than Edge.

If you have any questions, contact the helpdesk at 316-978-4357, Option 1.

If you have any involvement with the procurement process (including placing orders with Amazon or Office Plus, submitting orders, reviewing orders, receiving orders or approving orders), this session is for you.

Wu-Buy is WSU’s comprehensive procure-to-pay system. This training session teaches the user how to shop, create requisitions and track requisitions and orders. We will also discuss how to request a new supplier, mark items as received and where to locate status information about your order.

This training is recommended for all staff involved in the purchasing process including admins, business managers and budget officers.

Wu-Buy trainings are offered on the second Thursday of each month and posted in myTraining. Sign up today.

If you have any involvement with Pcard reconciliation, travel authorizations or reimbursements, and pay invoices, these sessions are for you.

Accounts Payable is offering monthly Chrome River trainings focusing on a different topic each week. Chrome River is WSU’s comprehensive travel, expense and invoice management system. The topics will include:

• Chrome River PCard Reconciliation Reports Session (offered on the first Tuesday of the month)
  • This session introduces the user to creating, managing and tracking travel pre-approvals and expense reimbursements. We will also discuss how to send receipts to your Chrome River profile, assign a delegate and how to access the Chrome River inquiry reports.
• Chrome River Invoice (offered on the third Tuesday of the month)
  • This training session introduces the user to creating, managing and tracking invoice payments. We will also discuss how to track an invoice that’s in approvals and how to access the Chrome River inquiry reports.
• Chrome River Pre-Approval and Travel Expense Reports (offered on the fourth Tuesday of the month)
  • This session introduces the user to creating, managing and tracking travel pre-approvals and expense reimbursements. We will also discuss how to send receipts to your Chrome River profile, assign a delegate and how to access the Chrome River inquiry reports.

Sessions are posted in myTraining. Sign up today as space is limited.

Wichita State now offers a Campus-Wide License that provides unlimited use of MATLAB, Simulink and over 100 additional toolboxes to all students, faculty, staff and researchers, on and off campus, on any device.

Users will have access to the software and associated documentation as well as immediate access to new releases. The Campus-Wide License permits the installation of MATLAB and Simulink on campus-managed and user-owned computers. Note: For lab and classroom installation, submit a ticket to Desktop Support – Help Me Set up.

For additional information including how to access MATLAB and associated software, visit the MATLAB webpage.

Information Technology Services (ITS) is excited to introduce its new Tech Help Desk located in Shocker Success Center (SSC) for current Wichita State students.

The SSC Tech Help Desk will be available to support students on personal devices. In addition to general Help Desk support, services will include:

• Hardware diagnostics
• University owned software installations and troubleshooting
• Providing loaner Chromebooks
• Limited malware removal

The SSC Tech Help Desk is located on the third floor in the new Shocker Success Center, Room 320.

Contact information:

Technology Help Desk:

316-978-4357, option 1 | helpdesk@wichita.edu

Help Desk phone hours:

• Monday-Friday: 8 a.m.-6 p.m.
• Saturday: 9 a.m.-6 p.m.
• Sunday: Closed

Help Desk office hours:

Shocker Success Center, Room 320

• Monday-Friday: 8 a.m.-5 p.m. – Student issues

Information Security and Information Technology Services (ITS) would like to remind you that every week, Microsoft Defender will be completing a full scan of Wichita State-owned computers starting at 3 a.m. on Thursdays.

Please make sure your computer remains powered on to allow the scan to run. If your computer is turned off during the scheduled time, the scanning will start as soon as your computer turns on.

There should be no impact to the end user when the scan occurs during the scheduled time. However, there may be a slight decrease in device performance should the scan run during work hours.

Please note, the Microsoft Defender scan is applied to all Wichita State-owned devices, without exception.

For questions, contact the ITS Help Desk at 316-978-4357, option 1, or helpdesk@wichita.edu.