Category: Technology

As part of our ongoing commitment to provide quality service, Wichita State’s Information Technology Services (ITS) Telecommunications is announcing an upgrade to the current university voicemail service.

Because the university’s current voicemail system has certain features that no longer work and the manufacturer support has ended a new system, Opentext CXE, is required. Opentext CXE integrates with email to enhance users’ voicemail experience.

To utilize full features, a valid @wichita.edu mailbox association must be provided for each voicemail box. After this upgrade, all voice messages will be stored in the associated Wichita State University exchange mailbox. Messages will continue to be accessible through the phone, and can also be accessed by email.

To migrate to this new system, all current WSU voicemail users will receive an email from telecomservices@wichita.edu, listing their extension, associated email and caller ID information. The email will contain instructions on the steps you must take to activate your new voicemail.

If you or your department has a voicemail account that is not associated with a specific @wichita.edu email address, your service will move to the new system, but will not be integrated with an email inbox. You will receive an email with details on how to set–up and manage your new voicemail service.

If your department has a shared @wichita.edu email address you would prefer voicemails to be sent to, please enter a ticket at the link below. When you click Service Requests, just click Telecommunications Assistance and you will be able to choose a category, including voicemail. This system allows our office to process requests more efficiently.

For more information visit the Telecommunications Opentext CXE upgrade, contact 316-978-3535, or visit the official ITS Telecommunications website.

Chrome River will introduce an all-new homepage design in September.

This update includes a new top navigation bar that prioritizes key information.  The + NEW button, previously found at the top navigation bar, has been relocated and renamed to + CREATE.

The + CREATE buttons will be found on the ribbon next to each EXPENSE, INVOICE, PRE-APPROVAL ribbon. Additional information and updated training material will be posted on the Chrome River webpage below.

As part of our ongoing commitment to provide quality service, Wichita State’s Information Technology Services (ITS) Telecommunications is announcing an upgrade to the current university voicemail service.

Because the university’s current voicemail system has certain features that no longer work and the manufacturer support has ended a new system, Opentext CXE, is required. Opentext CXE integrates with email to enhance users’ voicemail experience.

To utilize full features, a valid @wichita.edu mailbox association must be provided for each voicemail box. After this upgrade, all voice messages will be stored in the associated Wichita State University exchange mailbox. Messages will continue to be accessible through the phone, and can also be accessed by email.

To migrate to this new system, all current WSU voicemail users will receive an email from telecomservices@wichita.edu, listing their extension, associated email and caller ID information. The email will contain instructions on the steps you must take to activate your new voicemail.

If you or your department has a voicemail account that is not associated with a specific @wichita.edu email address, your service will move to the new system, but will not be integrated with an email inbox. You will receive an email with details on how to set–up and manage your new voicemail service.

If your department has a shared @wichita.edu email address you would prefer voicemails to be sent to, please enter a ticket at the link below. When you click Service Requests, just click Telecommunications Assistance and you will be able to choose a category, including voicemail. This system allows our office to process requests more efficiently.

For more information visit the Telecommunications Opentext CXE upgrade, contact 316-978-3535, or visit the official ITS Telecommunications website.

If you are using the Zoom-to-Panopto integration, you may find that having the recordings in your “Meeting Recordings” folder is inconvenient. If so, you can move them easily, and OIR has a training page to show you how.

This method works to move any Panopto video from one folder to another, regardless how the recording was captured in the first place.  Need more help? Reach out to the Office of Instructional Resources directly by emailing OIR@wichita.edu.

Do you need training on the new Master Classroom touch panel? Campus Media Services’ 2021 Master Classroom Touch Panel Training page provides short video and text-based training on the new touch panel to get you started with the recently updated equipment. If you have never used a Master Classroom before or if you would like more in-depth training, you will need to schedule an in-person training session with Glenn Gunnels via email or phone, using the information provided on the webpage.