Category: Technology

Up to date applications keep your devices more secure. To help keep Mac computers up to date, ITS will be deploying a solution Tuesday, June 17 that will automatically update applications on Wichita State owned Macs.

When an application needs to be updated, an App Auto Patch window will pop up on your Mac to begin the update. Clicking continue will close and update the application. Please ensure you save your data before clicking continue. The update may be deferred if you cannot close the application at that time.

If you have any issues or concerns, contact the helpdesk at 316-978-4357 option 1, or helpdesk@wichita.edu.

Duo Remote Desktop Connections currently have a time-out process of two hours when not being actively utilized.

When a Remote Desktop Connection session is idle or disconnected for two hours, the remote session will be automatically closed. When this happens, the user is automatically logged out of the remote computer and all applications on the device being remoted into are closed. The process is intentional since inactive remote desktop sessions can be vulnerable to exploitation. The university has implemented this measure to reduce the risk as defined by the National Institution of Standards and Technology (NIST) and required by the State of Kansas and Kansas Board of Regents (KBOR).

For best practice, make sure to save all files prior to disconnecting from any Remote Desktop Connection to prevent losing any data.

If you have any questions, contact ITS Help Desk at 316-978-4357, option 1, or helpdesk@wichita.edu.

Beginning on March 10, multifactor authentication (MFA) will be required for utilizing Remote Desktop services on university-owned Windows devices. Once the required MFA update is pushed to the devices, it may take up to 90 minutes for it to finalize. A reboot of the computer is needed for Duo Authentication to take effect after the update is completed.

What this means for you? In order to access a university owned Windows device using Remote Desktop from another device, you will be required to Duo Authenticate when logging in.

Why is this being required? Information Security is requiring this additional step to enhanced security and meet compliance regulations.

Note: The Remote Desktop session will time out after two hours of inactivity.

For questions, please contact ITS Help Desk at 316-978-4357, option 1 or helpdesk@wichita.edu.

If your class needs online proctoring services, check out Honorlock, which is easy to set up and use in your Blackboard classes. Be advised that the university no longer supports any other proctoring services including Examity or Responds Lockdown Browser.

You have learned all about the Microsoft 365 suite in the Microsoft training sessions from ITS Applications Training, but why stop there? For more information about your favorite Microsoft applications, visit Office Bytes at wichita.edu/officebytes. Here you can stay ahead of the curve with new information and catch up on extra tips and tricks that go beyond the live training sessions.

Content on the site dates back seven years and is both searchable and sortable. Better yet, look for the subscribe button to receive notifications in your inbox as soon as new content is published.

For questions, contact Ali Levine at ali.levine@wichita.edu.

Nearly 300 WSU employees have earned the Microsoft Office Power User credential. As of January 2025, there is a new Microsoft digital credential available: WSU Microsoft Cloud Power User.

The program is available to faculty and staff at WSU and is designed to empower users with vital knowledge about Microsoft OneDrive, Teams and SharePoint.

• For information about WSU’s Microsoft Power User Programs and their requirements, visit wichita.edu/poweruser
• To browse the calendar and sign up for sessions, visit myTraining
• For questions, contact Ali Levine, ITS Applications Training lead, at ali.levine@wichita.edu

WSU Reporting will be upgraded on Tuesday,  Sept. 24. WSU Reporting will be unavailable from 6 to 8 p.m.

Faculty who are teaching in a BYOD “Gray Media Box” room may encounter the updated Gray Media boxes with the new front touch panel system. For online training, visit Campus Media Services’ Updated BYOD User Guide webpage.

Wichita State now offers a Campus-Wide License that provides unlimited use of MATLAB, Simulink and over 100 additional toolboxes to all students, faculty, staff and researchers, on and off campus, on any device.

Users will have access to the software and associated documentation as well as immediate access to new releases. The Campus-Wide License permits the installation of MATLAB and Simulink on campus-managed and user-owned computers. Note: For lab and classroom installation, submit a ticket to Desktop Support – Help Me Set up.

For additional information including how to access MATLAB and associated software, visit the MATLAB webpage.

Visit Campus Media Services Classroom Training webpages for an online, asynchronous guide on using the BYOD “Gray Box” and Master Classrooms. Still looking for an in-person solution? Fill out a training request ticket and let the team know what times and classrooms you’ll be teaching in and they will work with you to get you trained.