Category: Technology

A small update has been made to the Central Authentication Service (CAS) login page. CAS is the system used to log into many WSU services, such as myWSU and Blackboard, with just one set of credentials.

• What’s changing? A usage agreement will now appear directly below the login box to help users better understand the terms of access when signing in.
• No impact to functionality: This update does not affect the login process or any other functionality. Users will continue to log in as usual.
• Planned release: This update is scheduled to be deployed on Monday, Aug. 11.

Thank you for your support as we continue to improve clarity and transparency.

For questions or concerns, please contact the ITS Help Desk at 316-978-HELP (4357) or helpdesk@wichita.edu.

As the new semester begins, WSU’s Information Technology Services (ITS) would like to remind you of the best way to reach ITS Client services for assistance with your computer and technology needs.

To access various technology help tickets, go to wichita.edu/desktoptickets. If you have a university-owned computer, an icon will have also been added to your computer titled “computer support ticket” that will take you to this site. On this site, you will have squares presenting various options for ticket types.

• For help with passwords, general software help and technical questions that can be solved over the phone, select “Contact the Helpdesk.”
• For help fixing an issue with your computer or accessories, select “Request computer repair.”
• For installation of new software, setup of new computers or configuration changes, select “Request computer setup and software installation.”
• For quotes for new software your department would like to purchase, select “Request a quote for software.”
• For quotes for new computer hardware, select “Request a quote for computer hardware.”

To speak to someone immediately, contact the Helpdesk at 316-978-4357 and select option 1.

Information Security is pleased to announce that, starting July 9, WSU passwords will no longer expire. This change aligns with the National Institutes of Technology (NIST 800-63b) standards and guidelines.

What this means for you:

• You will no longer be required to change your password every 180 days.
• Password updates will only be necessary if you forget your password or your WSU account is compromised or suspected of being compromised.

If you have any questions or concerns, please contact the ITS Help Desk at 316-978-4357, option 1, or helpdesk@wichita.edu.

Up to date applications keep your devices more secure. To help keep Mac computers up to date, ITS will be deploying a solution Tuesday, June 17 that will automatically update applications on Wichita State owned Macs.

When an application needs to be updated, an App Auto Patch window will pop up on your Mac to begin the update. Clicking continue will close and update the application. Please ensure you save your data before clicking continue. The update may be deferred if you cannot close the application at that time.

If you have any issues or concerns, contact the helpdesk at 316-978-4357 option 1, or helpdesk@wichita.edu.

Duo Remote Desktop Connections currently have a time-out process of two hours when not being actively utilized.

When a Remote Desktop Connection session is idle or disconnected for two hours, the remote session will be automatically closed. When this happens, the user is automatically logged out of the remote computer and all applications on the device being remoted into are closed. The process is intentional since inactive remote desktop sessions can be vulnerable to exploitation. The university has implemented this measure to reduce the risk as defined by the National Institution of Standards and Technology (NIST) and required by the State of Kansas and Kansas Board of Regents (KBOR).

For best practice, make sure to save all files prior to disconnecting from any Remote Desktop Connection to prevent losing any data.

If you have any questions, contact ITS Help Desk at 316-978-4357, option 1, or helpdesk@wichita.edu.

Beginning on March 10, multifactor authentication (MFA) will be required for utilizing Remote Desktop services on university-owned Windows devices. Once the required MFA update is pushed to the devices, it may take up to 90 minutes for it to finalize. A reboot of the computer is needed for Duo Authentication to take effect after the update is completed.

What this means for you? In order to access a university owned Windows device using Remote Desktop from another device, you will be required to Duo Authenticate when logging in.

Why is this being required? Information Security is requiring this additional step to enhanced security and meet compliance regulations.

Note: The Remote Desktop session will time out after two hours of inactivity.

For questions, please contact ITS Help Desk at 316-978-4357, option 1 or helpdesk@wichita.edu.

If your class needs online proctoring services, check out Honorlock, which is easy to set up and use in your Blackboard classes. Be advised that the university no longer supports any other proctoring services including Examity or Responds Lockdown Browser.

You have learned all about the Microsoft 365 suite in the Microsoft training sessions from ITS Applications Training, but why stop there? For more information about your favorite Microsoft applications, visit Office Bytes at wichita.edu/officebytes. Here you can stay ahead of the curve with new information and catch up on extra tips and tricks that go beyond the live training sessions.

Content on the site dates back seven years and is both searchable and sortable. Better yet, look for the subscribe button to receive notifications in your inbox as soon as new content is published.

For questions, contact Ali Levine at ali.levine@wichita.edu.

Nearly 300 WSU employees have earned the Microsoft Office Power User credential. As of January 2025, there is a new Microsoft digital credential available: WSU Microsoft Cloud Power User.

The program is available to faculty and staff at WSU and is designed to empower users with vital knowledge about Microsoft OneDrive, Teams and SharePoint.

• For information about WSU’s Microsoft Power User Programs and their requirements, visit wichita.edu/poweruser
• To browse the calendar and sign up for sessions, visit myTraining
• For questions, contact Ali Levine, ITS Applications Training lead, at ali.levine@wichita.edu

WSU Reporting will be upgraded on Tuesday,  Sept. 24. WSU Reporting will be unavailable from 6 to 8 p.m.