Author: Aaron Hamilton

OneStop Student Services has launched streamlined services for students, faculty and staff to get quick answers to questions about Admissions, Financial Aid, Records and Registration, Student Accounts and more. All services can still be accessed at wichita.edu/onestop or clicking the “OneStop” link at the top of Wichita State’s website.

• Chat experience:
  • Students can use the new chat tool to get quick answers.
  • If the chatbot can’t resolve the issue, users will be seamlessly connected to a live agent.
  • Every interaction will generate a ticket.
• Phone support:
  • Calls to the new OneStop number, 316-978-3909, will be routed through an AI-powered phone tree to the appropriate live agent.
• Self-help portal:
  • Huge kudos to the cross-campus teams who stood this up in under three months
  • The new knowledge base is hosted on TeamDynamix, offering a fresh layout and improved search functionality.

SmartView is a ticketing system used to respond to student requests via OneStop and OneStop’s strategic partners. SmartView trainings are available for new hires or those looking for a refresher. Go to myWSU, click on myTraining and search for SmartView. Trainings will take place throughout the spring.

OneStop Student Services is moving to Shocker Success Center. As such, its in-person operations will not be available Monday and Tuesday, July 15 and 16. Phones will still be operating, schedules will still be built and OneStop always have its 24/7 live staff ready to take your calls, emails or chats.

If you need immediate assistance, call 1-855-978-1787 or visit the OneStop website and chat with staff.

OneStop is excited to announce an enhancement to its services to better serve the Wichita State community. OneStop Student Services and Help Desk online services are now available in both English and Spanish. Whether you prefer to reach out via phone calls, chat services or through the Student Self-Help Portal, OneStop has you covered.

Click “Haga clic aquí para el español” while on the OneStop or Blackboard support webpages. For phone calls, press “2” to get a Spanish-speaking staff member (1-855-978-1787, option 2).

Wichita State is committed to ensuring inclusive excellence for all students.

Need to talk to an academic advisor but aren’t sure where to find them? Go to the Academic Advising homepage and click on “Find your Academic Advisor” to find all academic advisors on campus. From here, students can schedule an appointment or call or email the advisor. Whether students work with a first-year advisor in OneStop Student Services or an advisor from their academic college, they will be listed on the page.

Academic advisors are here to help students with their schedule, registration, Degree Works audit, application for a diploma and connect them with university resources. Academic Advisors are a great place to start to ask questions.

Curious when and how to see an academic advisor? Wondering if you can walk into financial aid or need to schedule an appointment? Several offices on campus adjust their hours to meet student expectations.

Email updates that need to be made to onestop@wichita.edu.

OneStop Student Services will be open from 8 a.m. to 6 p.m. through the month of August. OneStop will have staff in 112 Jardine Hall ready to answer student questions regarding registration, financial aid, student accounts and admissions.

Students can call or chat with live OneStop staff 24 hours a day, seven days a week at 855-978-1787 or visit the self-help portal.

OneStop Student Services will be open Monday through Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 5:00 p.m. Jan. 3-27. Students are welcome to drop in to 112 Jardine Hall for help with financial aid, student accounts or student record. If students are unable to come to our office, please call 855-978-1787 for 24-hour a day service.

OneStop Student Services’ in-person operations will be closed 8-11 a.m. Monday, Sept. 19. While 112 Jardine Hall will be closed during this time, students, faculty and staff can still access OneStop services by calling 866-978-1781 or by visiting WSU’s OneStop website.

OneStop Student Services is asking faculty to let students know it is extending its hours August and will be open 8 a.m. to 7 p.m. Monday through Thursday during the month of August at 112 Jardine Hall. During this time the in-person staff can help students with questions about admissions, first-year advising, financial aid, registration and their student account.

Students who can’t make it during business hours can visit the OneStop website if they are unable to visit the office in-person. Agents are also available to work with students 24 hours a day, seven days a week by calling 855-978-1787.