Author: Aaron Hamilton

The Shocker Success Center will be closed from 8 a.m. to noon Tuesday, Dec. 16 for a building-wide training. Department staff will follow up with inquiries after the training. For general questions, see wichita.edu/onestop to search the knowledge base or chat with a staff member.

First-year students advised by OneStop Student Services are required to meet with their advisor before they can enroll for spring. While it seems early, it’s time to schedule your advising appointment for spring 2026. Appointments fill fast, so don’t delay.

What to do before your appointment:

• Clear any holds
• Submit transcripts and test scores
• Complete placement exams if needed

Spring 2026 registration opens the week of Nov. 10, based on your class level.

Need a refresher on Degree Works, how to address password issues and more. Check out the how-to videos on YouTube.

Cindy Horton, campus operator, is retiring and the campus wants to send her off in style. Join a come and go reception from 8 to 9:30 a.m. Thursday, Aug. 28 in 101 Shocker Success Center. Cindy was the voice on the other side of the phone when anyone called university information. She served in this role for nine years and answered over 200,000 phone calls getting callers to the place they needed to go.

Light refreshments will be served.

Financial Aid is coming to hang out at OneStop. From Aug. 18-29, the team will be in 103 Shocker Success Center during select times to help you with all your financial aid questions — FAFSA, scholarships, loans or anything else.

All you need to do is check in at the front desk like usual, and you’ll get connected with one of the advisors. It’s a great chance to get everything sorted out without making a separate trip across campus.

OneStop Student Services has launched streamlined services for students, faculty and staff to get quick answers to questions about Admissions, Financial Aid, Records and Registration, Student Accounts and more. All services can still be accessed at wichita.edu/onestop or clicking the “OneStop” link at the top of Wichita State’s website.

• Chat experience:
  • Students can use the new chat tool to get quick answers.
  • If the chatbot can’t resolve the issue, users will be seamlessly connected to a live agent.
  • Every interaction will generate a ticket.
• Phone support:
  • Calls to the new OneStop number, 316-978-3909, will be routed through an AI-powered phone tree to the appropriate live agent.
• Self-help portal:
  • Huge kudos to the cross-campus teams who stood this up in under three months
  • The new knowledge base is hosted on TeamDynamix, offering a fresh layout and improved search functionality.

SmartView is a ticketing system used to respond to student requests via OneStop and OneStop’s strategic partners. SmartView trainings are available for new hires or those looking for a refresher. Go to myWSU, click on myTraining and search for SmartView. Trainings will take place throughout the spring.

OneStop Student Services is moving to Shocker Success Center. As such, its in-person operations will not be available Monday and Tuesday, July 15 and 16. Phones will still be operating, schedules will still be built and OneStop always have its 24/7 live staff ready to take your calls, emails or chats.

If you need immediate assistance, call 1-855-978-1787 or visit the OneStop website and chat with staff.

OneStop is excited to announce an enhancement to its services to better serve the Wichita State community. OneStop Student Services and Help Desk online services are now available in both English and Spanish. Whether you prefer to reach out via phone calls, chat services or through the Student Self-Help Portal, OneStop has you covered.

Click “Haga clic aquí para el español” while on the OneStop or Blackboard support webpages. For phone calls, press “2” to get a Spanish-speaking staff member (1-855-978-1787, option 2).

Wichita State is committed to ensuring inclusive excellence for all students.

Need to talk to an academic advisor but aren’t sure where to find them? Go to the Academic Advising homepage and click on “Find your Academic Advisor” to find all academic advisors on campus. From here, students can schedule an appointment or call or email the advisor. Whether students work with a first-year advisor in OneStop Student Services or an advisor from their academic college, they will be listed on the page.

Academic advisors are here to help students with their schedule, registration, Degree Works audit, application for a diploma and connect them with university resources. Academic Advisors are a great place to start to ask questions.

Curious when and how to see an academic advisor? Wondering if you can walk into financial aid or need to schedule an appointment? Several offices on campus adjust their hours to meet student expectations.

Email updates that need to be made to onestop@wichita.edu.