Official logo of Zoom

There will be a planned maintenance period for the university’s Zoom account 8 a.m. Saturday, Aug. 5. Zoom will still be able to be used during the maintenance period, but any users actively hosting a meeting during that time may be disconnected from their meeting.

The maintenance period is only expected to last 15-20 minutes, but could potentially extend to 9 a.m. After the maintenance period, all licensed accounts will be reverted to a free basic account, except those who have previously supplied departmental funding for their Zoom license.

For any issues with an account or hosting meetings after the maintenance, submit a support request.

Zoom will soon change the process for joining meetings in an upcoming software patch. For information about how the new process for joining meetings will work, refer to the FAQ.

To ensure that your software will be compatible with the new join meeting process, make sure your Zoom software client or app is up-to-date. For information on how to update your Zoom software client or app, refer to the Zoom support page.

If you do not update prior to May 20, you may not be able to join or host Zoom meetings.

For any additional assistance, fill out a Zoom Support request form.

Photo of a classroom with a gray control box on the wall, as well as a transparency projector and projection screen.

This summer, all Data Projector Plus (DP+ or “Gray Box”) classrooms and labs will see some small updates this summer. First, every room will be receiving a brighter, full HD projector. Next, the obsolete VGA cables will be removed and replaced with 15-foot-long HDMI cables. Lastly, the DVD/VCR combo players will be removed along with any remaining overhead transparency projectors.

The Media Resources Center (MRC) will be maintaining a small inventory of each of these to be available per instructor request. Instructors will still need to provide their own adapter for their device if it does not have HDMI output on it, but they will no longer need to provide their own HDMI cable.

The updates should be completed and ready by the start of the fall 2023 semester. Any questions about these upcoming changes can be sent to Matt Claxton, classroom media coordinator with the MRC, at 316-978-3588.

Screencapture showing the Zoom software login screen, with an arrow pointing to the "Sign in with SSO" button.

Beginning July 6, Zoom will require users to sign in with their myWSU ID via the Single Sign-On (SSO) option. Users already using SSO will not notice any difference.

For more information, or if you experience any error messages, please visit the July 2021 Zoom Login Update page.