OneStop Student Services has launched streamlined services for students, faculty and staff to get quick answers to questions about Admissions, Financial Aid, Records and Registration, Student Accounts and more. All services can still be accessed at wichita.edu/onestop or clicking the “OneStop” link at the top of Wichita State’s website.
- Chat experience:
- Students can use the new chat tool to get quick answers.
- If the chatbot can’t resolve the issue, users will be seamlessly connected to a live agent.
- Every interaction will generate a ticket.
- Phone support:
- Calls to the new OneStop number, 316-978-3909, will be routed through an AI-powered phone tree to the appropriate live agent.
- Self-help portal:
- Huge kudos to the cross-campus teams who stood this up in under three months
- The new knowledge base is hosted on TeamDynamix, offering a fresh layout and improved search functionality.