Secret shoppers often shop for pizza or clothing with an eye on helpfulness and timely service. They might also evaluate a hotel for cleanliness and service. But secret shopping isn’t just limited to those kinds of consumer experiences. Wichita State University’s Public Policy and Management Center (PPMC) uses WSU students as secret shoppers to help workforce training centers improve their services for people in search of employment and job training. Read more about 'secret shoppers'